Frequently Asked Questions

To create an account, click the "Register" button at the top of any page. Fill in your personal details, choose a username and password, then submit the form. After registration, you'll need to pay the M100 registration fee to activate your account.

Email verification is required for security and to enable withdrawals. Once verified, you can request withdrawals and receive important notifications. Check your inbox for the verification link after registration, or request a new one from your profile page.

Click "Forgot Password" on the login page. Enter your email address, and we'll send you instructions to reset your password. If you don't receive the email, check your spam folder or contact support.

No, usernames are permanent and cannot be changed after registration. Choose carefully when creating your account. However, you can update your display name and other profile information.

Log in to your account, click on your profile picture or name, and select "Profile". From there you can update your name, phone number, address, and upload a profile picture.

Browse our products, click "Add to Cart" on items you want to purchase. When ready, click the cart icon and proceed to checkout. Fill in your shipping details and choose a payment method to complete your order.

Once your order is shipped, you'll receive a tracking number via email. You can also track your order from your dashboard under "Recent Orders". Click on the order number to see detailed status.

Standard shipping is M50 and takes 3-5 business days. Express shipping is M100 and takes 1-2 business days. Free shipping is available on orders over M1000.

Orders can be cancelled within 1 hour of placement if not yet processed. Contact support immediately with your order number. Once processed or shipped, cancellations are not possible.

We accept returns within 30 days of delivery for unopened and unused products. Return shipping is the customer's responsibility. Refunds are processed to your original payment method within 7 business days.

You earn commissions when your downline members (people you referred) make purchases. Commissions are paid up to 3 levels: Level 1: 10%, Level 2: 5%, Level 3: 2.5% of the sale amount.

Commissions are calculated monthly on the 5th of each month for the previous month's sales. Payments are processed within 5-7 business days after calculation.

Visit the "Commissions" page in your dashboard. You can view all commissions earned, filter by date, and see pending vs paid amounts.

If a product is returned and refunded, any commissions earned from that sale will be deducted from your future earnings. This ensures fairness in the commission system.

Go to the "Withdrawal" page from your dashboard. Enter the amount you wish to withdraw (minimum M100), provide your banking details, and submit the request. Once approved, funds will be transferred to your account.

Withdrawal requests are processed within 3-5 business days after approval. Bank transfers may take an additional 2-3 business days depending on your bank.

Yes, there is a 2.5% fee plus M10 fixed fee per withdrawal. For example, a M1000 withdrawal would incur a M35 fee, netting M965.

Common reasons: insufficient balance, unverified email, incomplete banking details, or suspicious activity. Check the status on your withdrawal history for specific reasons.

Your downline consists of members you've personally referred (Level 1) and members referred by your referrals (Levels 2 and 3). You earn commissions on their purchases.

Your unique referral link is available on your dashboard. Share this link with others - when they register using your link, they become your direct downline members.

Our MLM system pays commissions up to 3 levels deep. This means you earn from your direct referrals (Level 1), their referrals (Level 2), and their referrals' referrals (Level 3).

No, each member can have only one sponsor. The first person whose referral link you use becomes your permanent sponsor.

Yes, all products are 100% authentic and sourced directly from manufacturers or authorized distributors. We guarantee product quality and authenticity.

Yes, bulk discounts are available for larger orders. Contact our sales team for pricing on bulk purchases.

All registered members are automatically distributors. You earn commissions on your personal sales and downline purchases.

Our website works best with the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, keep your browser updated.

Yes, we use SSL encryption, secure payment gateways, and follow industry best practices to protect your personal and financial information.

Visit our Contact page for email and phone support. You can also submit a ticket from your dashboard. We typically respond within 24-48 hours.